ExpectMe – Let the guest choose their perfect room

Description

ExpectMe is a unique room selection platform that unlocks hidden revenue, elevates guest satisfaction, and supports staff efficiency. Drawing inspiration from personalized seat selection models in various industries, such as theatres and aviation, we have crafted a solution tailored to the unique requirements of the hospitality industry.

We are all used to having the flexibility to pre-select seats on airlines. Our mission is to bring this possibility to hotel guests to support personalization and improve the guest experience. We have also seen that this can be a revenue driver, with a third of guests saying they would pay to be able to select their room rather than having it assigned by the hotel.​

Hotels now have a chance to drive incremental revenue not just by upselling higher room categories but also by monetizing room selection for the room category that was originally booked. Additionally, this is a great tool to reward guests, ensuring they book time and time again. Use room selection as part of your direct booking strategy, supporting a channel shift and reducing costs, as no OTA or party can offer this today.

Our platform integrates seamlessly with leading, cloud-based PMS, ensuring real-time automation. This alleviates front desk staff from manual tasks, allowing them more time to interact with guests and offer a unique hospitality experience. With efficient onboarding and minimal setup disruption, we offer hospitality leaders an edge in this competitive market while providing an immediate impact on profitability.

Empower your guests to personalize their stay by selecting and guaranteeing their own room and add-ons to make their stay extra special, while your hotel unlocks new revenue streams.

Key features

• Intuitive room selection through a user-friendly platform and interactive floor plan
• Monetize on room level, with or without upgrade, to unlock untapped revenue streams
• Upsell specific products and services to enhance the guest experience and drive ancillary revenue
• Seamless guest communication embedded into your existing guest journey and tools, or sent specifically by our platform​
• 2-way PMS integration to fully automate the booking and operational processes
• Interactive dashboard with insights and analytics on sales, revenue, conversion and more
• Efficient onboarding in record time with our simple, intuitive and user-friendly platform
• Designed and supported by a dedicated team of hospitality professionals

Key benefits

• Enjoy incremental revenue and profitability
• Elevate guest satisfaction
• A unique selling proposition to drive more direct bookings that no OTA or third party can offer
• Streamline the arrival process and maximize operational efficiency